Frequently Asked Questions

Questions ABout the Sauce

How spicy is Burny Wild’s Adventure Sauce?
On a scale of 1 (not hot) to 10 (super hot), we’d place it around a 3 or 4. We like to call it a heat sauce, not a hot sauce, because while there is a kick to it, the focus is on the flavor. It’s a highly versatile condiment meant to be used on all your favorite dishes!

What ingredients are in the sauce?
You can see all ingredients and nutritional information on the product page, here.

Is the sauce vegan?
Yes!

Is the sauce gluten-free?
Yes!

What is the shelf life of the sauce? Does it have to be refrigerated?
Unopened, the sauce is good for up to 2 years from the bottling date. Once opened, we recommend storing it in the fridge and using within a month.

 

 

Order & Shipping Questions

Do you ship internationally?
Generally, no, although because we want all to enjoy our Burny Wild’s products, we do make exceptions. If you’re outside of the US, email us to inquire about shipping and special international rates.

How long do orders take to ship?
Your order will be packed up and shipped out in 3-5 business days.

I didn’t receive a confirmation email, did my order go through?
If you didn’t receive a confirmation email, shoot us an email at hello@burnywilds.com and we’ll see what may have happened.

Can I return or exchange my order?
We offer exchanges on merchandise, if we have the requested item still in stock. For safety reasons, we cannot accept returns or exchanges on our food products.

My order arrived damaged. Can I get a refund?
We hate to hear that! We package our orders as safely as possible, but mishandling can happen along the way. Email us at mike@burnywilds.com and we’ll work with you to replace your order or make it right.

 

 

Other Questions

How did Burny Wild’s begin?
We never thought you’d ask! We started off by raising funds for our first batch with a successful Kickstarter campaign and have continued to grow from there. Read all about Burny’s origin on our About Us page, here.

Can I find Burny Wild’s in a store near me?
Check out our Store Locator page, for the most updated list of retailers selling Burny. Want to see Burny Wild’s in a store near you? Reach out to us, here.

Do you sell Burny Wild’s wholesale to retailers, restaurants, grocers or to individuals?
We do! Visit our Wholesale page and reach out to learn more.

I’m in Raleigh, NC. Is there a way for me to pick-up and avoid shipping costs?
Yes! Select the “Local Pickup (Downtown Raleigh)” shipping method checkout and we’ll email you to coordinate a pickup time at our Downtown Raleigh headquarters.